Availability
Our licensed therapists have office hours Monday through Friday. Early mornings and evenings are available, upon request, to accommodate working schedules.
Fees
Please contact us directly for questions about fees for therapy services. For patients with financial need, we can offer a sliding scale fee.
Insurance Coverage
TPS is not in-network with any health insurance. However, we're able to provide superbills with the appropriate codes that you can submit to your insurance if you have out-of-network coverage. We recommend using Nirvana, a reimbursement calculator, to check what your out-of-network benefits are. Alternatively, you can call your insurance company and use the below questions as a guide:
It is a good idea to keep a record of the date of your call and the name of the person you spoke with.
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Does my plan include out-of-network coverage for outpatient mental health treatment?
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If so, do I have an annual deductible? If yes, how much is left to meet before coverage begins?
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Once my deductible is met, what percentage of the fee will be paid by the insurance company?
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Is the percentage of my bill paid by the insurance company based on usual, customary, and reasonable (UCR) schedules or on the actual charges? If it's based on UCR, what is that fee for the state of NY?
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Does my policy have an out-of-pocket maximum? If my out-of-pocket expenses reach a certain amount, will the insurance carrier ever reimburse at 100 percent? If so, does this mean that my claims will then be paid in full, or will I still be responsible for the difference between my therapist’s charges and usual, customary, and reasonable (UCR) rates?
Cancellation Policy
Once you and your therapist agree upon a recurring appointment day and time, you will receive a reminder via email and/or text 48 hours prior to the appointment. We request a minimum of 24 hours notice for cancellation. All cancellations with less than 24 hours notice will be charged at the full session fee unless you and your therapist agree otherwise, or an exception is required by law. With advance notice, your therapist will do their best to find another time to reschedule the missed session before the week is out.
